Customer Service
I recently found a fun website to read..(The Customer is) Not Always Right. The incredibly unbelievable ways that people respond to clerks etc. And sometimes the workers get a chance to win the discussion. Here's one from the other day that tickled my fancy...
Customer: “Excuse me… HEY! Excuse me.”I guess this is really for all you sore workers, etc. on this Labor Day. May I not be so stupid.
Me: “How may I help you sir?”
Customer: “I need you to find a battery for my Timex.”
Me: “You are standing next to our entire selection. If it isn’t there, we don’t have it.”
Customer: “How do I know which one it is?”
Me: “Didn’t you bring the watch with you?”
Customer: “Yeah…”
Me: “Well, sometimes it is stamped on the back cover.”
Customer: “I can’t decipher this. Can you open the watch and check?”
Me: “I’m sorry, we don’t offer that service.”
Customer: “What do you mean?”
Me: “I mean, we don’t offer that service. I have neither the tools nor the training to work on your watch.”
Customer: “But you sell the batteries!”
Me: “Yes, we do. I’ll gladly help check that you are buying the right one, but I won’t work on your watch.”
Customer: “But you sell the batteries! You HAVE to put it in for me!”
Me: “Sir, I could also sell you toilet paper, but you would still have to do the wiping yourself…”
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